Customer service
Data that shows where customers get stuck.
Customer service is the first to hear where things go wrong, but that knowledge often stays trapped in individual conversations. NewData supplies the professionals who turn customer contact into measurable improvements.
You bring in data work for customer service when the same questions keep returning and nobody can say how often or why. Also see all departments NewData works for.
NewData
The work
What is going on in customer service?
Contact moments are spread across phone, email and chat, each with its own system. Data work for customer service brings those streams together, making visible what customers contact you about and which contact could have been prevented.
AI adds a lot in interpreting large volumes of conversations; an AI specialist sets that up responsibly, with clear agreements on data safety.
Fitting roles for this department: data analyst and AI specialist. Hiring runs through secondment.
Questions
Frequently asked question from this department
How do I see where customers drop out in the contact?+
By joining the contact channels and measuring per topic how often it occurs and what preceded it. It then becomes clear which part of the contact could be prevented with a better page, letter or process. A data analyst or AI specialist builds that picture; through NewData you deploy one from € 70 per hour excluding VAT, dropping to € 60 for larger assignments (scale of August 2026).
Next step
Get started with this department?
Call 085 303 96 26 or email info@newdata.nl. Within two working days you receive a first response to your vacancy (lead time of August 2026).